AO Scoping & implementation workshops
AO always follows where possible and always recommends a process of consultancy and scoping with prospective and existing customers. This ensures that both parties understand what is required, proposed and expected - meaning there are no surprises with expectations, deliverables and results.
The scoping process is one of working with the customer in defining;
- what your situation is now
- where you wish to be
- discussing, debating, exploring and simulating (as
much as possible) what should be implemented
- and then agreeing and deciding what should be put in
place; i.e. any developments required, roll-out
programs, training, integration and on-going support
Finally, the exact technology requirements evolve as a natural consequence of this process e.g. number of users, modules and utilities and the degree of integration necessary with the existing system environment is clearly defined.
AO Scoping Workshop
The Scoping Workshop has the objective of covering the following areas:
- Current Workflow
- Desired Workflow
The Workshop uses a process of:
to come up with the protocol of the Workshop which will act as a guideline during the implementation of the relevant and selected modules from the AO Campaign suite of applications.
AO implementation Workshop
Following on from the Scoping Workshop, AO carries out a process that is appropriate for the implementation of an omni-channel, product information and content publishing system.
An approach is recommended that satisfies both technology and business requirements and assists the adoption of AO Campaign and / or other technology in the most cost effective and efficient way possible.
The Implementation Workshop often finalizes and fine-tunes database structure issues (field definitions, statuses, naming conventions) and other more specific issues for which there was neither space nor time nor was appropriate during the plenum Orientation sessions.