support & maintenance

Standard AO Service Level Agreement

With worldwide support staff and offices, any hours of support can be covered for the customer:

From:       5 days / week 08:30 - 17:30                          
To:           24 / 7 / 365

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Other AO Services:

    - Maintenance, development and training users in the
      use of scripts and other customisation tools

    - Development of data exports for specialised
      datamarts, archiving, on-line applications or for data
      transfer to other systems

    - Creation and maintenance of templates, formats,
      master pages for ePrint, print, on-line modules and
      advertising templates

    - Train-the-trainer programs for users and system
      administration personnel

    - New database structure creation

    - Database population (for new database structures)

Also included with Support Agreements

With an AO Support & Maintenance agreement in place customers receive:

All software upgrades for purchased AO Campaign applications and modules.

Telephone and / or on-line support for:

    - Technical server, software or system issues

    - Application issues related to the database, the
      software or the system